What Kind Of Data Is Tracked And Stored In A Web Ordering Platform?

Here at Onosys, we collect a lot of data. We process a large volume of transactions so that means we have lots of customer data, transaction data, and general order information.

What Will The Onosys Catering Solution Do?

Here at Onosys we're putting a lot of thought into our upcoming catering offering. Currently, Onosys handles catering orders for our brands similarly to how we handle online orders.

Why Should Restaurant Brands Consider Catering?

Catering is an interesting topic in today's world given the pandemic. Prior to COVID-19, we started to see a serious rise in the number of restaurants that were offering catering to businesses. Afterwards, however, the catering industry took a big hit once office work and gatherings were limited. What we do know is that catering will come back and will once again be an important facet to the restaurant industry.

How Does A Restaurant Brand Enable Delivery In 2020?

Restaurants have quite a few options to enable delivery in today's world. The easiest method with the lowest barrier to entry is to sign up for the many third party American marketplaces. But this isn’t necessarily the best way for restaurants to enable delivery.

How Does Onosys Enable Delivery For Restaurants?

Delivery has become a very important requirement in the restaurant space. In the last 5-7 years alone, third party marketplaces have increasingly disrupted the space and lowered the barrier to entry in offering delivery services.

How Does Onosys Integrate With Every Point-Of-Sale And Third Party Marketplace?

Here at Onosys we maintain our own library of POS (point-of-sale) integrations with a lot of our client base. But if you scan the technology landscape, you’ll find that there are hundreds of POS technologies to choose from.

How Do Integration Capabilities Impact Online Ordering Platforms?

A good web ordering platform should have strong integration capabilities in multiple areas.

4 Things To Consider When Choosing An Online Ordering Platform

There are four things you should consider when choosing an online ordering platform: profit, branding, data ownership, and flexibility.

Why Having a Direct Channel Is Better Than a Third Party Marketplace

Every restaurant brand should invest in a direct channel. If you’re on a third party marketplace then those third party marketplaces own your customers and your customer data. Even though a customer is potentially buying food from your restaurant and having it delivered, that customer data is owned by the third party, not you.

How Customizable Is Your Web Ordering Platform?

Customizability is one of the things that we've always prided ourselves on here at Onosys. We encourage our clients to make sure their branding comes through as strongly as possible on our platform.

What Metrics Should I Track In My Web Ordering Platform?

The top metric you should be tracking in your web ordering platform is going to be order volume. Order volume, or your total number of transactions, is ultimately where your revenue is coming from.

Why Are Call Centers Important To Restaurants?

Call centers create a lot of efficiency for restaurants. We hear from many of our restaurant partners that they miss a lot of phone calls in the store during peak hours. If you're missing a phone call, that is a missed opportunity for revenue. Depending on your average check size, you might be missing out on $20 or more per missed call. This lost revenue can add up fast.

What’s The Difference Between A Restaurant Ordering Platform And A Point Of Sale System?

In the traditional restaurant business model, restaurants need technology inside of their store to take orders from their customers coming up to a counter, or if they need to punch in orders that come in over the phone. This in-store ordering technology is the POS (point of sale) system.

How Much Does A Restaurant Online Ordering Platform Cost?

This is one of the most common questions that restaurant brands have, and for good reason. As an operator, you always have to look at cost. But because there are different cost structures available and costs scale with the size of your restaurant business, it’s difficult to generalize what an online ordering platform will run you, even on average.

What Can A Digital Ordering Platform Connect Or Integrate With?

In the digital ordering world all software exists “in the cloud” and it seems like a simple process to be able to make that software do, and integrate with, whatever we want it to. But when it comes to integrating different technologies, there's always two sides to the coin.

At What Scale Does It Make Sense to Have a Custom Online Ordering Platform?

While Onosys is typically an enterprise level platform that serves businesses with 50 or more locations, we also have a number of brands that manage 10, 20, or 30 locations. And even these smaller businesses are seeing huge returns on their investments in a custom online ordering platform.

At What Scale Does It Make Sense To Have A Custom Online Ordering Platform?

How Will A Web Ordering Platform Affect In-House Orders?

In dealing with COVID-19, many restaurants have had to deal with their dining-in services being either significantly reduced or shut down completely. The only way customers can get food from those restaurants is through an online ordering platform or calling-in for their take-out options.

What’s The Financial Advantage Of A Restaurant Ordering Platform?

Having an online ordering platform is very beneficial for almost any restaurant brand. Having a platform gives you a centrally located place to drive customers to so that you can better drive revenue and meet your financial goals.

Does A Restaurant Ordering Platform Increase Revenue?

Digital online ordering platforms can have a large impact on revenue. There are many different ways you can capitalize on this. One common strategy is to use third-party marketplaces to help make customers aware that (1) you offer takeout food and (2) that you are getting in the digital space.

How Is Payment Processing Managed on the Web Ordering Platform?

Onosys is a PCI (Payment Card Industry) Level 1 company which is the highest and most stringent of the PCI Data Security Standards. We protect the security of both credit card and cardholder data for both e-commerce and in-store transactions.

What Are Common Issues When Onboarding A Web Ordering Platform?

Onboarding a new brand can be a rewarding experience for both us and the restaurant owner. When implementing this kind of project, we get to work closely with the owners and their staff to train them on the online ordering process.

How Long Does It Take To Get A Web Ordering Platform Up And Running, And What Are The Stages?

Whether you are a small eatery or a large restaurant chain, a web ordering platform will give you access to new customers, increase your takeout business and improve your profit margin. Putting together a successful web ordering platform, however, requires lots of planning, design and white labeling to get the branding just right.

How Is The Restaurant Industry Coping, Adjusting, Changing, Due To COVID-19?

The restaurant industry has changed forever due to COVID-19. ‍Every single restaurant on the planet has been forced to rapidly understand that their digital technology presence is of paramount importance right now.

What Does A Restaurant Need To Set Up An Online Ordering Platform?

A restaurant online ordering platform can greatly increase your restaurant’s revenue by making it quick and convenient for customers to place orders. Setting up an online ordering platform will involve many facets of your business including marketing, operations and legal.

What Is A Restaurant Online Ordering Platform?

A restaurant online ordering platform is a system that allows restaurants to take orders from customers online. With it you can collect customer data and everything that is needed for the order including customer name, contact information and pickup instructions. It can accept orders directly from your website or a third-party vendor.

What Factors Drive Revenue On A Digital Ordering Platform?

Implementing a digital ordering platform system for your restaurant is a smart way to bring in new customers and increase revenue. It lets you introduce yourself to consumers that otherwise may have never heard of you. But there are a few things that you must do to make it work for you.

How Does A Direct Restaurant Ordering Platform Relate to A 3rd Party Delivery?

Restaurants worldwide are looking for new ways to get customers in the door. One way of doing this is with taking online orders and offering food delivery services. As the lives of consumers become busier and more complicated, these services are paramount to the success of both local eateries and restaurant chains.

Frequently Asked Questions