How Customizable Is Your Web Ordering Platform?
Customizability is one of the things that we've always prided ourselves on here at Onosys. We encourage our clients to make sure their branding comes through as strongly as possible on our platform.
In the traditional restaurant business model, restaurants need technology inside of their store to take orders from their customers coming up to a counter, or if they need to punch in orders that come in over the phone. This in-store ordering technology is the POS (point of sale) system.
The POS system will have a menu for the restaurant, a screen to allow the in-store employees to punch the order in (with buttons on the screen), and it’ll be wired up to a credit card terminal so you can accept payments. These POS systems are purposely built for a restaurant employee, the menus for speed of entry, and typically require training to use.
You can think of an online digital ordering system as having the same functionality as a POS system, but from outside of the store. The difference is that online menus have to be built so that anyone can use them, without being trained, and have a disconnected payment processing methodology so you can accept payments outside of the store. An online restaurant ordering platform is the e-commerce solution to achieving the same features as in-store ordering. It allows your customers to order from your menu and pay for it from home or work.
Most restaurants want a single “point of truth” where all of their data flows through so that’s why our team at Onosys ensures that those online orders are injected into your already-existing POS system, reducing hassle on your end.