Download Our New Guide: 6 Things We’ve Learned About Online Ordering After COVID

Enterprise Scale

With over 17 years of experience building ordering platforms for restaurants, we have created a system that scales across thousands of locations per brand while seamlessly integrating into your POS and payment providers.

Unmatched Experience

Our clients love the way our platforms fit seamlessly into their brand. Our focus on the consumer experience drives more transactions and higher ticket averages, maximizing restaurant revenues.
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Continous Support

Whenever our clients need our expertise, we're always there willing to help. We provide a dedicated client success manager along with access to our industry experts included with our service offering for clients of any size.

Enterprise Platform

Web Ordering Sites

Your customers don't want a convoluted digital experience, they want their food.

Native Mobile Apps

Most orders comes from mobile phones, so combine your loyalty program with an app.

Call Center Integration

Take all your guests' calls and integrate those orders directly into your POS system(s).

Any Integration

We can integrate with any technology provider, including common POS, loyalty, & payment vendors.

Comprehensive Delivery

Own your customer relationship while providing 1st or 3rd party delivery.

Catering Service Management

Integrate your catering program into your digital ordering solution and keep it simple.

Reviews

“I was impressed by the inner workings of Onosys, and how they had all their ducks in a row. Their development team was very, very strong. The project was on time and very successful. Our check averages were much higher on Onosys. When we rolled out with Onosys, we had 0 technology reports of issues from the customer. They even built a loyalty system for us.”

Matt Son

VP, IT Systems, Enterprise Restaurant Systems

"Onosys’ platform was built with an “operator-first” mindset.  It’s designed to to fit operators’ needs vs. requiring them to fit a pre-designed template.  Its features are built to deliver what every operator needs - a differentiated brand, growing sales, maximizing profits and minimizing operational friction."

Dan Wegiel

Onosys board member and former Chief Growth and Strategy Officer of Panera

"Their platform meets the complex requirements of the Giordano’s Brand and enables us to not only deliver a great experience to our guests but also to drive incremental sales. I find the executive, development and client success teams at Onosys to be agile and flexible implementing integrations to move our business forward."

Jason Levinson

Vice President of IT, Giordano’s

Why We Do It

The way people are buying meals has evolved quickly,
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But the reasons why we buy meals never will.

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Frequently Asked Questions.

6 Things We’ve Learned about Online Ordering After COVID (Part 3 of 3)

This is our final piece in a 3-part series in the lessons we learned during the pandemic. Part one covered why dedicated online ordering solutions are worth the investment and the benefits of a first-party online ordering platform over third-party solutions. Part two highlighted why not all ordering solutions are equal and the importance of guest trust and a consistent customer journey. While the pandemic will soon be in our rearview mirrors, here are two final things we learned during the pandemic and strategies to drive restaurants forward into 2022.

6 Things We’ve Learned about Online Ordering After COVID (Part 2 of 3)

This week we are sharing two more lessons that we learned while the restaurant industry as a whole was trying to figure out operations, customer service, and customer experience during a pandemic.2020 and into 2021 has pushed QSR and restaurants to really take a deep look at their online ordering solutions and how they impact not only revenue but also customer experience and loyalty. Both the mobile experience as well as guest trust became crucial deciding factors for customers looking to purchase their next meal. 

6 Things We’ve Learned about Online Ordering After COVID (Part 1 of 3)

The COVID -19 pandemic has been a harrowing, stressful period for restaurant and franchise owners. To survive, restaurants had to quickly offer take-out/delivery and online ordering or risk closing up shop. Because the entire industry was thrown into the fire at once, we can glean some important lessons about customer behaviors and preferences. We can also pinpoint some of the failings of cheap, temporary online ordering solutions. Consider these observations from part 1 of our 3 part series as you assess your current online ordering platform and plan for 2022.

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Experienced Leadership

ROBERT ALPERT

Chief Executive Officer

ROBERT ALPERT

Chief Executive Officer

Robert has successfully founded or acquired businesses in which he and teams he assembled operated primary metals, merchant banking, marine and aerospace distribution, oil services, and solid waste.

CHRIS ANDERLE

President

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CHRIS ANDERLE

President

Having held multiple CFO, VP, and Sr. Management positions in the technology distribution, software development, and financial industries, at companies such as KeyBank and Ernst & Young, Chris is a seasoned executive.

MARVIN
ROUSH

VP of Sales & Marketing
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MARVIN ROUSH

VP Sales & Marketing

Marvin has held senior sales leadership roles in enterprise software companies including CISCO, Sprinklr, 7Signal, and Riverbed. He is successful by focusing on the customer experience, and revenue growth.

RYAN YOUNKER

Chief Technology Officer

RYAN YOUNKER

Chief Technology Officer

As Principal Architect and Sr. Manager of Engineering, Ryan's knowledge and vision have guided Onosys in the development of the restaurant industry's most flexible and capable online ordering platform.

GINA SANKEY

VP of Client Success

GINA SANKEY

VP of Client Success

Experienced project management professional with expertise in agile project management, customer relationship management, implementation and reporting.

MATTHEW PAVKOV

VP of Technology

MATTHEW PAVKOV

VP of Technology

Matthew has led design, user experience, and frontend development at Onosys since 2011. He is now focusing on process and product. Prior to Onosys, he built custom e-commerce solutions for the SMB market.

TERRY MATTHEWS

Product Management

TERRY MATTHEWS

Product Management

Implementing the most efficient ways to deliver valuable, extensible, feature-rich, and exciting software functionality to users given real-world budgets and time constraints is my passion.

DAVE HOOVER

Board Member & Investor

R. David Hoover retired from Ball Corporation as chief executive officer in January 2011 after 41 years of service. He retired as Chairman of the Board of Directors in 2013.

JOHN SPIERS

Board Member & Investor

John Spiers is a serial entrepreneur based in Boulder, CO. He co-founded venture-backed LeftHand Networks, a market leader in virtualized, scale-out data storage.

ROBERT ALPERT

Board Member & Investor

Mr. Alpert has executed more than fifty industrial start-ups and has completed a variety of successful business turnarounds.

TODD THOMAS

Board Member & Investor
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Current real estate developer and investor. Todd has developed, annexed, platted, established Metro Districts and performed Entitlements for various subdivisions in Colorado and South Carolina.

CHRIS ANDERLE

Board Member

Chris Anderle is a seasoned executive with over 30 years of experience in public accounting, financial services and technology services industries.

STEVE IRISH

Board Member

Stephen Irish possess over 30 plus years of finance industry knowledge and experience as a competitive financial services and Private Equity executive and Business general manager.

Thomas Peterson

Board Member

Thomas E Peterson is Non-Executive Chairman, Onosys LLC. In this capacity, Thomas works with the Onosys Board and Executive Committee to develop commercial strategy and growth initiatives.

Dan Wegiel

Board Member

Dan is an operating partner at a leading middle-market private equity firm in Boston.  Prior to Panera Bread, Dan began his career as a strategy consultant and later joined Staples.

Rick Lamy

Strategic Advisor

Rick Lamy has over 35 years of experience running sales operations for leading technology in both early stage venture backed companies, most recently at Toast, as well as established Fortune 500 companies with MICROS and NCR.

Happy Clients

Contact Us

Call

888.ONOSYS.NOW
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Visit

5005 Rockside Road, Suite 1100
Independence, Ohio 44131

Email

support@onosys.com
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