Mighty Fine is a burger, fries, and shakes concept with a loyal guest following and a distinct counter-service experience. From the moment guests walk in, the brand’s personality comes through in the details: the visuals, the simplicity of ordering, and the quick, classic feel of an old-school burger stop.
But for Mighty Fine, translating that in-store charm into an online ordering experience wasn’t easy — especially with a system that wasn’t built to match how the concept actually operates.
That’s where Onosys came in.
Before Onosys, Mighty Fine relied on an online ordering solution that offered only basic functionality, leaving significant gaps for both guests and operators.
Orders were paid for in one system and then manually re-entered into the POS in another. There was no direct integration, creating reconciliation challenges and increasing the risk of errors. Tablets required frequent replacement, menus were incomplete online, and catering offerings weren’t available digitally at all.
For a brand built on simplicity and speed, the system created unnecessary friction.
“Our operators had to re-ring every order into the POS,” shared Mighty Fine leadership. “That dual-system reconciliation caused overshort issues and took time away from running the restaurant.”
The brand needed a solution that could integrate seamlessly with the POS, support catering, and still feel unmistakably Mighty Fine.
When Mighty Fine partnered with Onosys, the focus wasn’t just on getting orders online. It was about recreating the in-store experience digitally while simplifying life behind the counter.
Onosys worked closely with the Mighty Fine team to design an ordering flow that felt intuitive and visual. Button sizes, modifier layouts, image placement, and photo clarity were all intentionally configured to showcase burgers, fries, and shakes in a way that matched the brand’s in-store appeal.
“We cared a lot about how the food looked online,” the team explained. “In a burger concept, presentation matters. Onosys helped us bring that experience online.”
Behind the scenes, Onosys delivered what mattered most to operators:
For example, orders over a certain value could be sent hours—or even a day—ahead of time, giving teams visibility without overwhelming them with information too early.
That level of configurability ensured the system worked for Mighty Fine’s scale and workflow, not against it.
The impact was immediate.
After switching to Onosys, Mighty Fine saw a 40% increase in online orders, driven largely by a more intuitive guest experience and expanded menu availability.
Catering orders that once required phone calls could now be placed in minutes online, freeing up managers and staff while giving guests a faster, more predictable ordering process.
Operationally, stores became more efficient. Orders flowed directly into the POS, reconciliation was simplified, and new to-go stations with kitchen screens allowed staff to bag and label orders accurately and consistently.
“It changed our operations in a really positive way,” the team noted. “We’re getting food out the door cleaner, faster, and with fewer mistakes.”
Beyond the technology, Mighty Fine credits much of the success to the Onosys team itself.
Support responsiveness stood out immediately. When issues arose, Onosys responded within minutes—not days—with clear communication and proactive follow-ups. Even when fixes required deeper engineering work, Mighty Fine always knew what was happening and where things stood.
Equally important was continuity. Mighty Fine has worked with the same Onosys account manager for years, creating a relationship built on trust, familiarity, and deep brand knowledge.
“That continuity has been unbelievably beneficial,” the team shared. “We’re not constantly re-explaining who we are or how we operate. They already know.”
Today, Mighty Fine has an online ordering system that mirrors its in-store experience, supports its operators, and scales with the brand’s needs. By partnering with Onosys, the brand didn’t just replace a platform—it gained a long-term partner invested in its success.
“Onosys wants to help us succeed,” Mighty Fine leadership said. “They care about our business the way we do, and that’s exactly the kind of partner we’re looking for.”