What Will The Onosys Catering Solution Do?
Here at Onosys we're putting a lot of thought into our upcoming catering offering. Currently, Onosys handles catering orders for our brands similarly to how we handle online orders.
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Restaurant operators are navigating one of the most challenging margin environments in recent years: inflation, labor shortages, supply-chain disruption and shifting consumer behavior all combine to erode profits.
At the same time, digital ordering and off-premises channels continue their relentless rise, meaning your technology investment must deliver ROI and not become a cost burden.
In that context, the total cost of ownership of your digital ordering platform is not just an operational detail, it is a strategic decision.
Too often, ordering platforms highlight features and capabilities, but bury the costs and constraints. These can include: proprietary payment systems that charge higher transaction fees, mandatory vendor lock-ins, hidden add-on modules, steep price escalations as you scale, or restrictive contracts that penalize switching. Combined, these erode your margin, reduce your agility and weaken your guest experience.
A platform under pressure to deliver profit for investors (as many private-equity-backed firms are) may substitute custom service with tiered support, limit flexibility or increase fees over time.
Onosys positions itself as a different kind of partner. You keep your payment processor of choice. You pay clearly defined, flexible fees without hidden escalators, usually at rates notably lower than OLO. You’re not locked into proprietary systems that raise costs. You’re treated as a partner, not just another seat on the bus.
From a cost-perspective, this matters: by reducing lock-in, avoiding surprise fees and enabling flexibility, Onosys helps brands preserve margin, control expansion costs and capture the value of their digital channel, not let it be eaten by platform overhead.
When you’re assessing ordering platforms, be sure to dig into:
These questions separate vendors that act like cost centers from those that act like growth enablers.
Platforms are not merely line items, they are enablers of guest experience, brand loyalty and revenue growth. If your provider imposes constraints, your investment becomes a hidden cost. If your provider liberates your brand, you gain strategic freedom.
In 2025 and beyond, when digital ordering channels dominate growth narratives and cost pressures persist, choosing a platform like Onosys that emphasizes transparency, flexibility and brand control is not just smart, it’s essential.