Papa John's International

Problem

Papa John’s Pizza (PZZA), the third largest pizza company worldwide, decided to offer online ordering capabilities to their international locations, but did not want to support such a program in-house. They had already developed a domestic solution in-house but looked for a partner to provide a system capable of handling international requirements.

Approach

Starting with it’s core product, ONOSYS was able to quickly add specific features like multiple layer taxing, address standardization, payment/currency optimization, and language requirements. The use of IP printers allowed for a quick roll-out of their first international market to accept online orders in Canada.

Results

The launch of www.papajohnspizza.ca was received extremely well by Papa John’s International customers. The locations saw a higher ticket size and a increase in customer retention because of frequent re-orders. With a successful launch in Canada, Papa John’s looks to add online ordering for locations in Mexico and other countries later this year with the help of ONOSYS.